“Stay Connected and Informed: Activate Chatter E-mail Notifications with the Winter ’23 Salesforce Release!”

The Winter ’24 release of Salesforce brought numerous exciting features and enhancements, but like any major software update, it also brought its share of challenges. One issue that has surfaced since the release went live in production is related to Chatter email notifications. Users have been complaining that they are not receiving emails when they are tagged in Chatter posts. In this blog post, we will explore the problem, its solution, and how users can resolve it by updating their Chatter settings.

Salesforce recognized the issue and provided a solution to address this problem. Users who are experiencing the lack of Chatter email notifications need to update their “From Name” and “Email Address” settings in Chatter. Here’s how they can do it:

• Go to Quick Find and look for Chatter Email Settings.”
• Adjust Your Preferences: In the Chatter Email Settings, you will see options to update your “From Name” and “Email Address.” Make sure these are accurate and up to date.
• Save Changes: After making the necessary updates, click the “Save” or “Update” button to save your changes.

By following these steps, users can ensure that their Chatter email notifications are correctly configured and that they will start receiving email notifications when tagged in Chatter posts once again.

Reference:

Winter ’24 Release Notes – Chatter Email Notifications.