Enhanced Email to Case Editor Functionality Beta Release!

Nov 29, 2023 Blog

We’re thrilled to announce that a highly anticipated feature is just around the corner for Salesforce users! Say hello to the beta version of our improved Email to Case functionality, packed with new capabilities to streamline your workflow.

What’s In Store:

Drag and Drop: Effortlessly attach files by dragging and dropping them directly into your emails.

Copy-Paste Magic: Simplify your process with the ability to copy and paste content seamlessly within the Email to Case editor.

Undo and Redo: No more worries about accidental changes—undo and redo options are now at your fingertips.

Expressive Communication: Spice up your emails with the Emoji Picker, adding a touch of personality to your communication.

How to Dive In:
Curious to explore these game-changing features? Take a peek at the beta version in action by checking out the release notes here.

Get ready to revolutionize your workflow with Salesforce’s latest enhancements. Stay tuned for a more intuitive and efficient Email to Case experience!

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